FAQ & Support Center

1. Syncing: How do I sync my developer accounts?

First off, head on over to https://www.apptopia.com/external_accounts and click "Add Account." Then select which developer account you are syncing: Google Play or iTunes Connect. 

We suggest that you try automatic connection which only needs the username and password for each app store respectively. If you'd rather or are having difficulty syncing with the automatic connection, head on over to the manual connection in order to invite us to be users to your account. 

You'll be asked to give us a Nickname. This is purely for your reference so you can identify which account is which since some developers/companies have multiple accounts. 

For manual in Google Play, here are the step by step instructions to sync with Apptopia:

Step #1:

  1. Login:https://play.google.com/apps/publish
  2. Navigate to Settings > User Accounts & Rights (or once logged in just input the following URL:)
  3. Click "Invite New User"
Googlestep1

Step #2:

  1. Invite the email address that is assigned to your specific developer account. Remember, this is unique to your account and cannot be used multiple times. Also, this is not an email to send messages to. If you need, please email support@apptopia.com
  2. Select YES, "this user should be able to see financial data"
  3. Click "Send Invitation"
Status:______________
(status will update live)
Googlestep2

Step #3:

  1. Once Step 2 is complete, and the status turns green above, you will see the screen highlighted to the right in your Android Console.
  2. Click "Grant Access". Once you do this you will note the user you added in Step 2 is now listed under "Users With Access".
  3. Wait about 10 seconds until the status below turns green, click “Finish”, and you are done!!

Once this happens your account is officially connected with Apptopia!


For manual in iTunes Connect, here are the step by step instructions to sync with Apptopia:
 

Step #1:

  1. Login:https://itunesconnect.apple.com
  2. Once logged in click on "Manage Users"
  3. Then click "Add New User"
Applestep1

Step #2:

  1. On the first screen please enter the following information:
    First Name:Apptopia
    Last Name:Inc
    Email:
    Invite the email address that is assigned to your specific developer account. Remember, this is unique to your account and cannot be used multiple times. Also, this is not an email to send messages to. If you need, please email support@apptopia.com
  2. On the next screen "Roles", please check only Finance. Click continue
  3. On the last screen, "Notifications", please check nothing and simply click "Save"
Status:______________
(status will update live)
Applestep2

Step #3:

  1. Count to 15, then refresh this "Manage Users" page on iTunes a few times
  2. You will know things were successful when you see the Apptopia Inc user we created above appear in your list of users

Once this happens your account is officially connected with Apptopia!

Status:____________
(status will update live)
Applestep3


Still not working?

Please reach out to our support team at support@apptopia.com - and make sure to tell them that you tried both automatic and manual so they can take it from there. They'll get you up and running!



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